Question 1

What is dental patient engagement software?

Accepted Answer

Dental patient engagement software keeps patients connected to your clinic between visits — automated appointment reminders, recall messages, review requests and reactivation campaigns. Dentora delivers all of it over SMS, WhatsApp and email, so chairs stay filled without extra front-desk work.

Question 2

How can I reduce dental no-shows?

Accepted Answer

The most effective way to reduce dental no-shows is smart, timed reminders with one-tap confirm and reschedule — plus automatic waitlist backfill when someone cancels. Clinics using this playbook typically cut no-shows from 15–20% to under 5%.

Question 3

Do my patients need to install anything?

Accepted Answer

No. Messages arrive over SMS, WhatsApp or email — channels your patients already use. There is nothing to download and no password to remember.

Question 4

Will this work with my current clinic software?

Accepted Answer

Yes. Dentora sits on top of tools like Dentrix, Eaglesoft or Open Dental — it handles patient communication while your existing software keeps doing billing and records. You can also import patients from a simple spreadsheet.

Question 5

Is my patient data safe?

Accepted Answer

Yes. Data is encrypted in transit and at rest, with access limited to your clinic's team. We support HIPAA (US), GDPR (UK/EU) and PIPEDA (Canada) requirements — including consent logs, data residency options, and full export or deletion on request.

Question 6

How is this different from plain SMS reminders?

Accepted Answer

Basic reminders are one-way and easy to ignore. Dentora times each message to the patient, lets them confirm or reschedule in one tap, and follows up automatically — over SMS, WhatsApp and email. In North America we lead with SMS; in WhatsApp-strong regions, rich WhatsApp messages do the heavy lifting.

Question 7

Can I use my existing clinic number?

Accepted Answer

Yes. We connect your current SMS sender ID or WhatsApp Business number, so patients keep hearing from the number they already trust.

Question 8

How does the 30-day free trial work?

Accepted Answer

Click any "Start free trial" button and tell us about your clinic — no credit card required. We connect your messaging channels and import your patients with you, usually within a day. You get full access to every feature for 30 days; if you love it, pick a plan when the trial ends.

Question 9

What is the 30-day money-back guarantee?

Accepted Answer

If Dentora does not fill more chairs and save your front desk real hours in the first 30 days after you start paying, email us and we will refund you in full — no questions asked, no forms, no exit interview. You keep your exported patient data either way.

Question 10

What happens after the 30-day free trial?

Accepted Answer

Nothing automatic — we never take your card upfront. If you love it, pick a plan; if not, your data export is free and we part as friends.

Question 11

Do I have to switch my clinic software to use Dentora?

Accepted Answer

No. Dentora works with any PMS — or none at all. Import patients from a CSV or spreadsheet in minutes, log visits right from the inbox, and where your PMS has an API (Dentrix, Eaglesoft, Open Dental and others) we connect directly. No forced switch, no months-long migration.

Question 12

How do message costs work? Is there any markup?

Accepted Answer

WhatsApp and Meta conversation fees are passed through to you at cost — zero markup from us. Our message flows are designed to use as few paid messages as possible, and you set a monthly budget cap per clinic that is always visible in your dashboard. No surprise bills.

Question 13

Is your review process compliant with Google’s policies?

Accepted Answer

Yes. Every completed visit gets the identical review request — we never gate reviews by asking only happy patients. Private feedback is offered alongside, never instead, in line with Google’s April 2026 rules. Replies can be AI-drafted in your clinic’s voice.

Question 14

Does Dentora work for multi-clinic groups?

Accepted Answer

Yes — the Chain plan gives you one dashboard for up to 5 clinics with cross-location scheduling and consolidated revenue and review reports.

Dental practice management software — questions, answered.

Questions dentists ask us.

Your chairs should never sit empty.